Richard Claussen
4088 NW 175th Place
Portland, OR 97229
webresume@theclaussens.com
Home Phone:	503-533-4710
Cell Phone:	503-310-0967

Software Developer


SUMMARY
After several years of work experience and returning to school to pursue a
Software Engineering degree, I am now re-entering the workforce as a valuable
and capable member of your team.

EDUCATION
12/2004  Oregon Institute of Technology  Portland, Oregon
Bachelor of Science, SET
* Software Engineering Technology
* Junior Project: Three person team. We used a language new to us, C#, to
  build a rudimentary UML diagramming application. The user adds to an object
  diagram, creates a robustness diagram, adds use cases, and the program
  creates a basic sequence diagram. Used property sheet to add details to
  objects and adjust size and positioning.
* Senior Project: Solo project. A movie catalog that used regular expressions
  to scrape information from websites and turn the information into an XML
  document to be downloaded and stored in a SQL Server database.
* Inducted into Tau Alpha Pi honor society
* Graduated Magna Cum Laude

12/2004  Oregon Institute of Technology  Portland, Oregon
Minor in Business

6/2002  Portland Community College  Portland, Oregon
Associate of Applied Science
* Computer Software Engineering Technology
* President's List (GPA: 3.75+)

EXPERIENCE
9/1999 - 10/2000  InFocus Corporation  Wilsonville, Oregon
Business Analyst

* Developed applications in ASP with SQL that improved the ability to maintain
  information on the Internet site and provided a drastically better experience
  for the users of the site.
* Designed and published dynamic on-line service manual that allowed service
  providers to quickly access current information to conduct their business.
* Developed the evaluation plan for new CRM package.
* Worked with customer service managers and staff to develop metrics and
  reporting packages to monitor and analyze the organization.
* Developed and coded new queries in Access and SQL allowing for significant
  improvement in department efficiency.
* Recognized for delivery of customer service Y2k plan in half the time
  allotted.

2/1996 - 9/1999  InFocus Corporation  Wilsonville, Oregon
Technical Support Lead

* Managed day-to-day issues and escalations of ten-person call center.
  Evaluated and helped implement new systems.
* Developed Customer Service Intranet to assist organization in finding needed
  information.
* Assisted in developing Internet and Intranet support application.
* Assisted with CRM application installation for call center management.
* Successfully implemented 24-hour support coverage program.

11/1994 - 2/1996  InFocus Corporation  Wilsonville, Oregon

Sr. Technical Support Representative
* Solved customers’ problems with their presentation systems.


12/1989 - 9/1994  Comp View Inc.  Beaverton, Oregon
Systems Engineer

* Acted as technical advisor with sales reps on customer presentations to
  increase the number of closed sales.
* Assisted customers with installation and training on new systems.
* Maintained internal systems.

ASSOCIATIONS
9/2004 - Present  Portland Area Dot Net User Group  Portland, Oregon
Outreach Coordinator
* Advertises meetings and events to mailing lists, newspapers, other UG's, and
  other appropriate media.
* Responsible for determining and implementing effective ways to promote PADNUG
  and expand membership.
* Assists Speaker Coordinator and Event Coordinator as needed.
* Basically drives excitement for PADNUG in the local area.

11/2004 - Present  Portland Area Dot Net User Group  Portland, Oregon
Speaker Coordinator
* With the help of other board members, recruits and liaises with speakers.
* Create biographicals and abstracts for meetings.
* Coordinate venue and supporting materials for meetings.

SKILLS
Skill Name
Skill Level
Last Used
Experience

C#
Intermediate
Current
3 years

SQL (Oracle and MS)
Intermediate
Current
6 years

XML Web Services
Beginner
Current
2 years

Technical Writing
Expert
Current
7 years

C++/MFC
Intermediate
2 years ago
2 years

Java/JSP
Intermediate
1 years ago
2 years

REFERENCES
Name
Company
Title
Phone/Email

Scott Hanselman
Corillian Corporation
Chief Architect
503-629-4342/scott@corillian.com

Taylor Hanna
Portland Community College
Department Chair, CSET
503-977-4162/thanna@pcc.edu
                   
Christopher Goldfarb
Intel Corporation
Sr. Web Applications Developer
503-696-6528/christopher.goldfarb@intel.com

Jeff Sherwin
Sum Arts
Owner
503-332-5995/jeff@sumarts.net

Brian Griffith
Friend
503-244-6342/brian.griffith@comcast.net